Front Desk Hotel Representative

3 days ago

Gravenhurst, Ontario, Canada Pinedale Inn Full time
Job Title: Front Desk Hotel Clerk

Pinedale Inn is seeking a detail-oriented and organized Front Desk Hotel Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Answer telephone calls and relay messages to guests and staff in a timely and professional manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Attention to detail and organizational skills, with the ability to multitask and prioritize tasks.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Fluency in English, with the ability to communicate effectively with guests and staff.
Work Environment:

Pinedale Inn is a dynamic and fast-paced hotel environment, with a focus on providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests. As a Front Desk Hotel Clerk, you will be working in a team environment, with opportunities for growth and development.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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