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Food Service Supervisor

2 months ago

Abbotsford, British Columbia, Canada Dairy Queen Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Dairy Queen. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including training and development.
    • Establish methods to meet work schedules and ensure efficient use of resources.
  • Customer Service
    • Ensure that food and service meet quality control standards.
    • Address customer complaints or concerns in a professional and courteous manner.
  • Operations and Administration
    • Estimate ingredient and supplies required for meal preparation.
    • Prepare budget and cost estimates.
    • Maintain records of stock, repairs, sales, and wastage.
  • Recruitment and Training
    • Hire food service staff.
    • Develop and implement training programs to ensure staff are equipped to provide excellent customer service.
  • Accessibility and Inclusion
    • Provide physical accessibility accommodations, such as ramps and elevators.
    • Provide visual accessibility accommodations, such as braille and screen readers.
    • Provide auditory accessibility accommodations, such as transcription software and teletypewriters.
  • Support for Diverse Groups
    • Participate in government or community programs that support persons with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and visible minorities.
    • Develop and maintain relationships with Indigenous communities, Indigenous-owned businesses, and organizations.
    • Provide cultural competency training and awareness training to all employees.
  • Performance Management
    • Establish work schedules and ensure that staff are meeting performance expectations.
    • Prepare and submit reports on staff performance and departmental operations.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a food service supervisory role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Knowledge of food safety and sanitation practices.
  • Ability to maintain confidentiality and handle sensitive information.