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Credit and Collections Expert

2 months ago

Milton, Ontario, Canada CB Canada Full time

Job Summary

CB Canada is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for initiating communication with customers to resolve past-due collection balances, responding to a high volume of collections email correspondences, and handling 120+ collections customer contacts daily via phone and email.

Key Responsibilities

  • Initiate communication with customers to resolve past-due collection balances.
  • Respond to a high volume of collections email correspondences from customers.
  • Handle 120+ collections customer contacts daily via phone and email.
  • Determine appropriate escalation for delinquent collections accounts.
  • Support the management of appropriate collections account aging.
  • Identify high-risk accounts and notify management.

Requirements

  • High school diploma or equivalent.
  • Bilingual (English / French) required - 100% fluency in both verbal and written forms.
  • Experience in business to business environment preferred.
  • Minimum one-year experience in collections an asset.
  • Call center experience an asset.
  • Experience in reconciling accounts.
  • Excellent communication and problem-solving skills.
  • Strong phone manner with the ability to multitask.
  • Comfortable working in a high-volume, fast-paced environment.

Benefits

  • Company-paid extended health coverage that includes medical, dental and vision after only 30 days.
  • Basic life insurance, disability and wellness programs.
  • RRSP with 5% employer match, eligible after 30 days.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.

About CB Canada

CB Canada is a leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined our team.

CB Canada is proud to operate as a drug-free workplace.

CB Canada is an Equal Opportunity Employer