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Position Overview
The Group Retirement Services (GRS) Administration team is responsible for delivering administrative support for a diverse range of group products, such as RRSP, RPP, DPSP, TFSA, and various non-registered plans. In this position, you will play a vital role in maintaining accurate records and reporting for GRS clients. Proficiency in the Group Pension Administration System (GPAS) and GRS procedures will be essential for your success.
Key Responsibilities
- Manage plan and member updates within GPAS, including data modifications, financial transactions, and reporting tasks.
- Address various inquiries and phone calls from different stakeholders.
- Oversee the daily operations of a designated block of business.
- Build and maintain relationships with plan administrators, brokers, advisors, and plan members.
- Tackle sensitive and complex issues promptly and accurately.
Depending on your specific role within GRS, you will be accountable for one or more of the following:
- Comprehensive management of death and marriage breakdown transactions, which includes gathering requirements, communication, handling unique situations, and processing payments to or on behalf of plan members.
- Preparation of standard and customized client reports, including Annual Information Returns and responses to inquiries from external auditors.
- Full-cycle daily administration tasks, such as contribution processing, investment fund modifications, member benefit payments, basic reporting, and support for advisors and plan administrators.
Qualifications
- Strong customer service orientation with a positive attitude.
- Excellent communication skills, both written and verbal.
- Highly organized and adaptable to a dynamic work environment.
- Strong interpersonal abilities, capable of working independently and collaboratively within a team.
- Self-driven with the capacity to manage multiple tasks and meet tight deadlines.
- Commitment to producing high-quality work.
- Proficiency in Microsoft Office applications, including Word and Outlook, and advanced skills in Excel.
- Familiarity with investment and retirement arrangements and/or GRS business processes is advantageous.
- Understanding of relevant rules and regulations pertaining to GRS products is a plus.
- Bilingual proficiency in French and English is an asset.
Join Canada Life
At Canada Life, we value your unique background, perspectives, and talents, which contribute to our collective success. We are committed to fostering a diverse and inclusive workplace where your career and well-being are prioritized. Here, you will have the opportunity to excel in your own way, discovering innovative approaches to deliver exceptional experiences for customers and advisors alike.
Together, as part of a dedicated team, we strive to enhance the well-being of Canadians. Canada Life is a trusted provider of financial security solutions for over 13 million individuals across Canada, with additional operations in Europe and the United States. As a member of the Power Financial Corporation group, we are one of Canada's leading insurers, offering a comprehensive range of financial and benefit plan solutions for individuals, families, businesses, and organizations.
We are dedicated to creating an inclusive and accessible environment where all employees and customers feel valued and respected. Our goal is to build a workforce that reflects the diversity of the communities we serve, ensuring every employee has the opportunity to reach their full potential.
Thank you for considering a career with Canada Life.
