Retail Operations Manager

3 months ago


West Vancouver, British Columbia, Canada PET VALU Full time

Position Overview

Compensation: Starting at $23.62/Hour

About Us: Pet Valu is a prominent family of retail stores, including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. We are dedicated to serving pet owners by providing high-quality food and supplies for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals.

Our mission extends beyond retail; we actively engage with local shelters and charities to support adoption events and pet food bank initiatives, demonstrating our commitment to community welfare.

Role Summary:

As a Store Manager, you will lead and mentor your team to ensure exceptional service for all customers, guiding pet owners in selecting the best nutrition and products for their pets. You will be part of a passionate team of pet experts, dedicated to enhancing the lives of pets and their owners.

Benefits:

  • Comprehensive management training
  • In-depth product knowledge
  • Employee discounts
  • Competitive salary
  • Paid benefits
  • Supportive career development in a pet-focused environment

Key Responsibilities:

  • Customer Engagement: Ensure all customer service standards are upheld and foster positive relationships within the community.
  • Team Management: Oversee recruitment, scheduling, training, and daily task assignments for staff.
  • Operational Excellence: Ensure compliance with corporate operational standards and procedures.
  • Administrative Duties: Manage inventory, coordinate order placements, and complete necessary corporate documentation.
  • Performance Management: Collaborate with staff to achieve business objectives.
  • Additional Responsibilities: Undertake other tasks as needed.

Qualifications:

  • At least 2 years of experience in customer service and retail management.
  • A genuine enthusiasm for learning and growth within the pet care sector.
  • Strong interpersonal skills with a friendly demeanor.
  • Availability to work flexible hours, including weekends and evenings.
  • Reliable transportation to and from the workplace.
  • Ability to provide constructive feedback to team members regarding sales techniques and customer service.
  • Capability to address inter-team conflicts effectively.
  • Familiarity with POS systems.
  • Physical ability to lift up to 50lbs repeatedly.
  • Experience in the industry is an advantage.

#STHIRE



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