Retail Operations Manager

3 weeks ago


West Vancouver, British Columbia, Canada Aveda Full time
Job Summary
We are seeking a highly motivated and results-driven Assistant Store Manager to join our dynamic team at Aveda. In this key role, you will play a pivotal part in driving store success by supporting the Store Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets. As a seasoned retail professional with a passion for coaching and mentoring, you will thrive in a fast-paced environment where no two days are ever the same.

About the Role
As Assistant Store Manager, you will be responsible for providing inspirational, authentic, and personalized customer service. You will also oversee the management of store operations, including inventory management, cash reconciliation, and point-of-sale software. Additionally, you will have the opportunity to coach and mentor Sales Associates to achieve sales and customer service targets, while maintaining a culture of excellence and high performance. If you are a strategic thinker with a talent for leadership and a passion for the beauty industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities
• Proven retail experience preferably within the cosmetics industry.
• Ability to provide inspirational, authentic, and personalized customer service.
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

What We Offer
A competitive base salary range of $45,300 to $68,000, based on a 40-hour work week, plus a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time. In addition, The Estée Lauder Companies offers highly competitive incentive compensation programs, with eligibility based on terms of the respective plan(s).

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