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Field Audit Operations Manager

3 months ago

Edmonton, Alberta, Canada Thermon Full time

About Us

Thermon Canada Inc. stands as a global leader in process heating solutions, currently experiencing significant growth driven by international expansion.

We specialize in the design and manufacturing of heating and filtration systems tailored for the energy sector, focusing on oil, gas, nuclear, and process heating applications.

With a proven track record of innovation and excellence, we understand that our success is built on the hard work and commitment of our employees. We are dedicated to fostering a dynamic and diverse workforce.

We provide an environment that encourages collaboration, mentorship, and professional development. Ideal candidates will appreciate being part of an organization that not only offers competitive compensation but also promises a fulfilling career.

Through our core values of Care, Commit, and Collaborate, Thermon aims to lead the industrial process heating sector by cultivating a culture of passionate individuals dedicated to anticipating customer needs.


Position Overview

The Field Audit Supervisor will oversee our Field Support Services (FSS) team operating throughout Canada, managing a client-centric team while balancing profitability and growth with a focus on our manufactured products and services.

Key Responsibilities

  • Serve as the primary technical and customer service resource for clients regarding field services related to engineered electrical heat management systems and solutions.
  • Exemplify and promote the company culture by adhering to safety standards and shared values.
  • Engage directly with customers concerning services, support, and maintenance.
  • Identify and execute opportunities for site-based electrical engineering and heat management support.
  • Deliver new and expanded business opportunities to the Director of Field Services in alignment with the annual performance plan.
  • Oversee the recruitment, training, and skill development of all FSS technicians.
  • Manage resource scheduling to meet client needs while ensuring profitable growth.
  • Supervise daily operations of all FSS personnel across Canada, including time and expense approvals and performance management.
  • Provide timely and valuable technical training for customers and contractors as needed.
  • Ensure compliance with all company, client, and project policies, procedures, regulations, and standards.
  • Guide the professional development of direct reports and key personnel using Key Performance Indicators.
  • Assist in preparing the annual budgets for the FSS division.

Essential Skills and Qualifications

  • Exceptional verbal and written communication skills, capable of building effective relationships across all organizational levels.
  • Strong technical acumen with the ability to provide troubleshooting guidance both in person and remotely.
  • Proficient analytical and problem-solving skills.
  • Familiarity with scheduling methodologies and applications.
  • Ability to analyze work situations and resolve issues independently.
  • Capacity to manage multiple tasks efficiently in a fast-paced environment.
  • Strong business development and consultative sales skills with a proven ability to close deals.
  • Excellent interpersonal skills and a collaborative leadership style, adept at delegating responsibilities.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, and Visio).

Knowledge and Experience Requirements

  • A degree in Electrical Engineering from an accredited institution or a diploma in Electrical Technology from a recognized trade school is preferred.
  • At least 5 years of progressive leadership, project management, and sales experience, particularly in customer-facing roles.
  • Certification as a Professional Engineer, Professional Technologist, or Certified Engineering Technologist is advantageous.
  • Qualification as a Red Seal Electrician is a plus.
  • Experience with EPC (Engineering, Procurement, & Construction) processes for industrial projects, particularly in the oilfield sector.
  • Understanding of Canadian, US, and EU electrical codes and Quality Management System standards (ISO-9000: 2008 series).
  • Knowledge of Electric Heat Management and Tracing (EHT) is essential.
  • Experience in managing site and field resources effectively.
  • Demonstrated leadership and vision in managing customer-focused delivery teams.
  • Experience in engineering, project management, or operations within a petrochemical facility, power plant, or heavy industrial site.