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Scotia iTRADE Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key point of contact for our clients, you will be responsible for delivering exceptional service and support to our clients through inbound and outbound calls.

Key Responsibilities
  • Provide personalized solutions to clients through effective communication and problem-solving skills.
  • Assist clients with inquiries and transactions related to investment products and services.
  • Work collaboratively with the team to achieve sales and service targets.
  • Stay up-to-date with market trends and product knowledge to provide expert advice to clients.
Requirements
  • Fluency in both English and French.
  • Strong knowledge of investment products and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with high volumes of client calls.
  • Positive attitude and enthusiasm for learning and growth.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Comprehensive training program to support your success.
Why Join Scotia iTRADE?

Scotia iTRADE is a leading Canadian brokerage committed to delivering exceptional service and support to our clients. As a member of our Contact Centre team, you will have the opportunity to work with a talented and diverse group of professionals who are passionate about helping clients achieve their financial goals.