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Customer Service Representative

1 month ago

Ottawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Contact Centre team as an Outbound Contact Centre Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, providing them with accurate and timely information about our products and services.

Key Responsibilities
  • Provide exceptional customer service and support to clients via phone, email, and chat
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Upsell and cross-sell TD products and services to customers
  • Meet or exceed performance targets and quality standards
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • High school diploma or equivalent
  • Exceptional communication and listening skills
  • Ability to work in a fast-paced environment and meet performance targets
  • Basic computer skills and knowledge of banking and financial products
  • Ability to work independently and as part of a team
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our Contact Centre team is a dynamic and supportive environment, and we are committed to providing our employees with the tools and resources they need to succeed.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.