Customer Service Representative

2 weeks ago

Ottawa, Ontario, Canada Spence Diamonds Full time

About Us

Spence Diamonds is a proudly Canadian company with a unique approach to becoming an industry leader in cut quality and customer experience.

We take shopping for an engagement ring to the next level with open show cases, displaying top of the line designer prototypes, accompanied by an unparalleled diamond education.

Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.

What We Offer

  • Attractive compensation packages
  • Amazing employee, friends & family discounts on our products
  • A variety of Learning and Development resources
  • Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
  • Regular celebrations & employee incentive programs
  • Team building events and activities
  • Opportunity to grow within the company
  • Continuous on the job training, support and mentorship

The Role

As a member of our customer service team, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.

You are the backbone of our store, promoting accuracy within the store through exceptional process handling, including data management, finances, task management.

You professionally act as the first and last point of contact for our clients, handling all payments & transactions, answering incoming inquiries, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management.

Key Responsibilities

  • Greet every customer in a friendly manner and provide extraordinary customer service
  • Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through a sales approach.
  • Inspect and process incoming jewelry repairs
  • Follow up with customers regarding their repair orders
  • Complete quality checks and provide completed orders to customers at pickup, ensuring that customers have a great experience
  • Assist in coordinating the showroom appearance, merchandising and store tidiness

Requirements

  • You're detail-oriented, have excellent time management skills, and are willing to embrace a structured process
  • You have excellent time management skills and make great decisions about which work to prioritize
  • You have strong problem-solving, and conflict resolution abilities
  • You are energetic, outgoing, and have strong customer relationship skills
  • You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone, and in writing
  • You have at least a year's experience working in a customer service environment
  • You're used to working with a computer and are willing to learn new technology and software
  • You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
  • Bonus points if you have previous administrative or reception experience

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