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Bell Person/Porter

2 months ago

Toronto, Ontario, Canada Silver Hotel Group Full time
Job Title: Bell Person/Porter

We are seeking a highly motivated and customer-focused Bell Person/Porter to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district.

About the Role:

The primary responsibility of the Bell Person is to provide exceptional service to our hotel guests, ensuring a positive first and last impression. Key responsibilities include assisting guests with luggage, offering information about the hotel, making recommendations for things to do in the area, and providing overall exceptional service.

What We Offer:
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children).
  • RRSP Matching Program.
  • Annual Wellness Credit.
  • Team Member Referral Program.
  • Leadership Development.
  • Team Building Events.
  • Culture of Recognition Program.
  • Hotel Stay Discounts.
Responsibilities:
  • Ensure the highest level of guest services by embracing SHG's vision, mission, and values.
  • Greet all guests with a genuine smile, in a warm and courteous manner while consistently providing thoughtful hospitality.
  • Escort guests to their room, provide an overview of hotel amenities, handle guest inquiries and provide information about hotel and city attractions.
  • Ensure effective adherence to brand standards.
  • Respond attentively, efficiently, and politely to all requests.
  • Actively seek feedback from guests, taking actions to be proactive or provide service recovery as required.
  • Resolving guest concerns through service recovery and working collaboratively with fellow leaders and team members, to implement change when necessary.
  • Maintain a favorable working relationship with fellow team members in other areas of the Hotel.
  • Work in a safe and responsible manner, always considering one's own well-being, and that of fellow team members and guests.
  • Following and adhering to policies surrounding guest privacy and security.
  • Demonstrate our value of teamwork by genuinely cooperating and assisting fellow team members.
  • Perform other duties assigned by the supervisor or department manager.
Requirements:
  • Passionate energetic personality with a team-focused attitude.
  • Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun.
  • 1-2 years experience in a customer service role, the hotel experience is an asset.
  • Must hold a Class 'G' Driver's license and have a clean Driver's Abstract.
  • Experience with property management software an asset.
  • Passionate about delivering experiences that exceed guest expectations.
  • Computer use and cashiering skills required, experience with Hotel Property Management Systems such as Maestro or Opera an asset.
  • Detail-oriented with the ability to prioritize, organize and multi-task.
  • Proven time management skills and ability to work under pressure.
  • Moderate level of physical effort (can include activities such as periodic lifting up to 50 lbs.).
  • Moderate level of mental effort.
  • Standing and/or walking for prolonged periods.
  • Available to work varied shifts; mornings, afternoons and evenings, weekends, and holidays.
  • Must be legally authorized to work in Canada.
About Us:

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.