Bell Person/Porter

1 month ago

Toronto, Ontario, Canada Silver Hotel Group Full time

Job Summary

The Silver Hotel Group is seeking a highly motivated and customer-focused Bell Person/Porter to join our team at the Radisson Blu Hotel in Toronto's Harbourfront district. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring a positive first and last impression, and exceeding their expectations at every interaction.

Key Responsibilities

  • Provide warm and courteous greetings to all guests, ensuring a seamless and efficient check-in and check-out process.
  • Escort guests to their rooms, provide an overview of hotel amenities, and handle guest inquiries and requests in a timely and professional manner.
  • Ensure effective adherence to brand standards, responding attentively and efficiently to all requests, and actively seeking feedback from guests to improve service delivery.
  • Work collaboratively with fellow team members to resolve guest concerns and implement service recovery when necessary.
  • Perform other duties assigned by the supervisor or department manager, including maintaining a safe and responsible working environment.

Requirements

  • 1-2 years of experience in a customer service role, preferably in a hotel or hospitality setting.
  • Passionate and energetic personality with a team-focused attitude.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work varied shifts, including mornings, afternoons, and evenings, weekends, and holidays.
  • Must be legally authorized to work in Canada.

What We Offer

  • A fast-paced and dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including education reimbursement and RRSP matching.
  • A fun and supportive team culture, with opportunities for team-building and recognition.
  • A comprehensive training program to ensure your success in the role.

About Us

The Silver Hotel Group is a reputable and respected company in the hospitality industry, committed to delivering exceptional service and exceeding guest expectations. Our team is passionate about creating memorable experiences for our guests, and we are seeking like-minded individuals to join our team.

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