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Clinical Application Specialist
2 months ago
ZEISS Group is seeking a highly skilled Clinical Application Specialist to join our team. As a key member of our sales and support team, you will be responsible for providing expert training and support to our customers in the diagnostic ophthalmic industry.
Key Responsibilities:- Manage on-site trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements, and addressing customer inquiries.
- Install equipment in medical offices, including removal from containers and performing full installation.
- Represent ZEISS in a professional and courteous manner, initiating data transfer from old to new equipment.
- Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of "border" customers.
- Serve as the customer's liaison to Zeiss on administrative and technical/clinical issues, requesting assistance as needed.
- Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers, and other in-house colleagues, developing a strong team relationship that enhances customer care.
- Begin the process of learning to identify and communicate sales leads.
- Use efficient technology tools to perform necessary administrative tasks, ensuring timeliness and accurate completion of administrative requirements, including expense reports, CPOs, CRM, and Product Training Checklists.
- Maintain and continually update knowledge on all appropriate Carl Zeiss products, adhering to "CAS Responsibility" guidelines and procedures.
- Demonstrate flexibility in adapting to territory realignment.
- Other duties may include setup and instruction on Zeiss equipment at conventions and/or seminars, and other management-assigned projects, maintaining currency of and adhering to applicable GMP and ISO 9001 processes and procedures, and abiding by state and federal employment law.
- Install, configure, and deploy Digital products and connectivity solutions at client locations.
- Collaborate with clients to understand their specific requirements and recommend appropriate connectivity solutions.
- Conduct site surveys and assessments to identify network infrastructure needs and potential challenges.
- Troubleshoot connectivity issues and provide timely resolution to ensure minimal downtime.
- Provide training and support to clients on the use and maintenance of connectivity solutions.
- Collaborate with internal teams to ensure successful implementation and integration of connectivity solutions.
- Undergraduate degree, preferably in engineering, marketing, or life sciences. MBA or advanced degree is preferred.
- Industry standard credentialing preferred but not required. Possess knowledge of the diagnostic ophthalmic industry.
- At least three to five (3-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
- Knowledge of visual fields, lensometry, refractometry, and biometry and/or fundus photography. Knowledge of laser scanning technology, fluorescein angiography, and/or OR experience is helpful but not mandatory.
- Proven experience in implementing and configuring networking equipment, such as routers, switches, and access points.
- Strong understanding of networking protocols, including TCP/IP, VLAN, and DNS.
- Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
- Ability to work early mornings and late evenings.
