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Business Application Analyst

2 months ago

Canada Canada Cartage. Full time
Job Title: Business Application Analyst

We are seeking a highly skilled Business Application Analyst to join our team at Canada Cartage. As a key member of our IT department, you will play a critical role in supporting our warehouse applications and ensuring the smooth operation of our business.

Key Responsibilities:
  • Administer the portfolio of warehouse applications and provide day-to-day support to resolve issues in a timely manner.
  • Act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the warehouse.
  • Utilize our Ticketing System to log, prioritize, troubleshoot, route, and monitor all support incidents or questions relating to the applications supported.
  • Assist other internal teams with troubleshooting and technical support of related issues.
  • Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
Requirements:
  • 5+ years of experience working in the capacity of an Application Support Analyst, Business Analyst, or related roles.
  • Experience working within the Supply Chain along with a good understanding of the business lifecycle managed within the Applications supporting it.
  • Proficient within Warehouse Management Systems integrated with picking and shipping technologies.
  • Excellent communication skills (written, verbal, listening, and presentation).
  • Ability to work with minimal supervision and with a cross-functional team to achieve organizational goals.
  • Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.
What We Offer:
  • A cohesive team and a positive, hard-working atmosphere.
  • Meaningful opportunities for career growth.
  • Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
  • Perks, including discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, and more.
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.