Strategic Operations Director

1 month ago

Richmond Hill, Ontario, Canada Synnapex Full time
Job Title: Strategic Operations Director

Synnapex Inc., a leading provider of technology professional services and hardware solutions, is seeking a highly experienced and results-driven Strategic Operations Director to join our growing team.

Job Summary:

The Strategic Operations Director will play a pivotal role in refining and expanding our operations in the smart building and smart community sectors. Reporting directly to the President, this individual will be responsible for developing and implementing strategies to drive product line growth, optimize operational efficiency, and ensure the delivery of superior customer service.

Key Responsibilities:
  • Lead and direct all aspects of operations for Synnapex's smart building division;
  • Spearhead the transition from third-party OEM offerings to our branded product line;
  • Develop Synnapex's smart building division by formulating and implementing value propositions that expand current business and cultivate new opportunities;
  • Collaborate with the President to build Synnapex's outsourced Chinese manufacturing supply chain network to ensure seamless integration of suppliers, logistics, and manufacturing processes for cost efficiency;
  • Plan product line refinements and improvements based on market trends and organize the team to analyze current product offerings for smart homes and smart communities, including IoT technology, home monitoring, and security products;
  • Actively lead the evaluation of potential Chinese tech product manufacturing partners and conduct due diligence on their quality assurance, innovation, and production capabilities;
  • Establish manufacturing partnerships, supply chain management processes and policies;
  • Oversee and guide the resolution of product and technical issues to ensure customer satisfaction;
  • Coordinate the critical activities of direct reporting, delegates tasks and goals, and ensures that all operational objectives are achieved on schedule;
  • Develop and oversee the annual departmental budget, ensures efficient budget allocations, and justifies any discrepancies or variances;
  • Implement continuous improvement initiatives for operational workflows to enhance productivity;
  • Provide consistent feedback to middle managers and team members from the division through departmental meetings, performance evaluations, coaching sessions, and developmental initiatives;
  • Collaborate with cross-functional department leaders to streamline workflows, resolve operational challenges, and align operations with overarching business strategy and objectives;
  • Establish partnerships with tech product manufacturers in China, negotiates favorable terms and pricing, and represents Synnapex in contract discussions.
Requirements:
  • Master's degree in business administration, international trade, or a similar field;
  • 10+ years of experience in senior operations management for tech and hardware-related product manufacturing;
  • Proficient in the intricacies of outsourcing manufacturing operations to China, including navigating regulatory frameworks, managing supplier relationships, negotiating contracts, and optimizing logistical processes for cost-effectiveness and quality assurance;
  • Extensive expertise and business networks in international outsourcing, manufacturing from China, warehousing, logistics, purchasing, inventory forecasting and management, and plant facilities evaluation;
  • Strong leadership skills with the ability to build cohesive teams, collaborate across departments, provide mentorship, and effectively manage personnel;
  • Proficiency in spoken and written Mandarin Chinese is a strong asset but not a requirement;
  • Proficient in ISO, ERP, SaaS, Six Sigma and Microsoft Office Suite;
  • Excellent strategic, analytical, organizational, and prioritization abilities;
  • Demonstrated ability to navigate complex problem-solving situations and make well-informed decisions to achieve optimal outcomes;
  • Experience interfacing with high-level executives, clients, and agencies.
Location:

This position is based in person at our office.

Compensation:

This is a Full-time, permanent position 37.5 hours per week. Compensation ranges from $120,900 to $124,800, based on experience and qualifications.

Additional Information:

Please submit your resume to jobs@synnapex.com

Equal Opportunity Employer:

At Synnapex Inc., we value diversity and we are committed to fostering an inclusive work environment where every employee feels valued and respected. We are dedicated to ensuring equal employment opportunities are provided to all individuals regardless of their race, ancestry, place of origin, skin colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental limitations, or any other characteristic protected by law.

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