Retail Operations Supervisor

1 month ago


Chilliwack, Canada Circle k Esso Full time
Position Overview

The Retail Operations Supervisor is responsible for overseeing the daily activities of a retail establishment, ensuring optimal performance and customer satisfaction.

Qualifications
  • Education: Completion of a college diploma or equivalent program lasting 1 to 2 years.
  • Experience: A minimum of 1 year and up to 2 years in a similar role.
Work Environment

This position is situated within a retail business environment, specifically focusing on enhancing sales and customer engagement.

Key Responsibilities
  • Lead and manage staff, delegating tasks effectively.
  • Analyze market research and trends to assess consumer demand and potential sales.
  • Identify and select products and services for sale.
  • Establish pricing and credit policies.
  • Source and procure merchandise for retail.
  • Design and execute marketing strategies to boost sales.
  • Prepare budgets and track financial performance.
  • Assess staffing needs and recruit accordingly.
  • Address and resolve customer inquiries, complaints, and supply issues.
  • Supervise and mentor staff and volunteers.
  • Organize, direct, and evaluate daily operational activities.
Supervisory Responsibilities

Oversee a team of approximately 5 to 10 employees.

Technical Skills
  • Proficient in point of sale systems.
  • Familiar with electronic mail and spreadsheet applications.
  • Knowledgeable in MS Outlook.
Work Conditions
  • Detail-oriented with a focus on accuracy.
  • Ability to perform a combination of sitting, standing, and walking.
  • Employment Type: Permanent position.
  • Language: English.
  • Working Hours: 30 to 40 hours per week.


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