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Retail Operations Supervisor

3 months ago

Chilliwack, Canada Lambda Industries Inc. Full time
Position Overview

The Retail Operations Supervisor at Lambda Industries Inc. plays a crucial role in overseeing daily store activities and ensuring a high standard of customer service.

Key Responsibilities
  • Staff Management: Lead and mentor a team of 3-4 employees, including apprentices and support staff.
  • Task Assignment: Allocate duties to sales personnel effectively to optimize store operations.
  • Financial Authorization: Approve payments and manage merchandise returns to maintain financial integrity.
  • Sales Engagement: Actively participate in selling products and enhancing customer satisfaction.
  • Reporting: Prepare comprehensive reports regarding sales performance, inventory management, and team dynamics.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and supply chain challenges promptly.
  • Inventory Management: Organize and maintain stock levels to ensure product availability.
  • Team Coordination: Supervise and coordinate the activities of retail staff to ensure smooth operations.
Work Environment

This role is set in a fast-paced retail environment requiring the ability to work under pressure while maintaining attention to detail.

Personal Attributes

The ideal candidate will possess:

  • Strong client focus and interpersonal skills
  • Flexibility and organizational abilities
  • Reliability and teamwork orientation
  • Sound judgment and multitasking capabilities
Qualifications

Applicants should have:

  • A secondary school graduation certificate
  • 1 to 2 years of relevant experience in retail

This is a permanent position requiring a commitment of 40 hours per week, with English as the primary working language.