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Area Manager
2 months ago
We are seeking a highly skilled and experienced Area Manager to join our Cannabis Operations team at SNDL Inc. in Ontario. The successful candidate will be responsible for overseeing all aspects of Store Operations within their assigned area, driving the customer experience and culture in retail stores.
Key Responsibilities- Meet or Exceed Budget Targets: Develop and implement strategies to meet or exceed budget targets for the assigned region, focusing on revenue growth and cost control.
- Lead Store Managers: Lead a team of Store Managers in delivering world-class customer service, effective sales techniques, merchandising standards, and store policies and procedures.
- Train and Develop Store Managers: Train, mentor, coach, and develop Store Managers to fulfill customer promises and ensure succession planning by identifying, developing, and inspiring future leaders.
- Build Partnerships: Build effective partnerships and collaborate with other departments through an open, positive, and consultative approach to address key business issues and opportunities.
- Identify and Implement New Strategies: Proactively identify and implement new strategies to ensure the future success of the Operations business unit.
- Ensure Compliance: Ensure all stores operate within the guidelines established by SNDL Inc. under AGLC rules and regulations.
- Maintain Facilities: Assist in maintaining facilities, working closely with the Property Management team to manage both time-sensitive issues and regularly scheduled maintenance.
- Expand Customer Base: Maintain and expand the customer base by identifying new customer opportunities and building rapport with the current customer base.
- Respond to Audit Reports: Respond to audit reports, determine system improvements, and implement change.
- Participate in Hiring: Participate in and lead the hiring of Store Managers and Customer Experience Representatives, develop selection process tools, and participate in interviews to ensure qualified candidates are hired.
- Provide Supervision: Provide supervision through site visits, observations, and the review of measurable results, including delivering performance appraisals and salary reviews.
- Commit to Responsibility Mandate: Demonstrate commitment to SNDL Inc.'s responsibility mandate.
- Commit to Workplace Health and Safety: Demonstrate commitment to workplace health and safety.
- Post-Secondary Degree or Diploma: Post-secondary degree or diploma in Business or a relevant field is an asset.
- Multi-Unit Retail Experience: Minimum of 3-5 years' experience managing multi-unit retail stores or large hospitality establishments, liquor and/or cannabis industry preferred.
- Retail Operations Knowledge: Sound knowledge of retail operations and related operating practices.
- MS Office Suite Proficiency: Proficient in MS Office Suite applications.
- Previous Experience in Strategy: Previous experience in strategy, channel execution, training, and communications.
- Regulatory Knowledge: Working knowledge of regulations as it pertains to the selling of Cannabis in Alberta.
- SellSafe Certification: Valid SellSafe Certification.
- AGLC Approval: AGLC (Alberta Gaming, Liquor and Cannabis Commission) approval to become a QCW (Qualified Cannabis Worker) and able to work at a Cannabis Store.
- Excellent Interpersonal Skills: Excellent interpersonal skills and the ability to build and maintain rapport with all levels of the organization quickly.
- Proactive and Results-Oriented: Proactive in recognizing and identifying need and opportunities for improvement, results-oriented professional with a high degree of initiative and autonomy.
- Strong Business and Financial Acumen: Strong business and financial acumen and the ability to offer strategic solutions.
- Leadership Skills: Demonstrated leadership skills and the ability to influence others and follow up on team accountabilities to ensure deadlines and goals are met.
- Highly Organized: Highly organized and able to manage a high volume of work in a high-energy environment.
- Detail-Oriented: Detail-oriented and the ability to produce high-quality work with accuracy.
- Strong Time Management Skills: Strong time management skills and ability to manage conflicting priorities to meet deadlines.
- Professionalism: Demonstrates tact and always presents themselves in a professional manner.
- Confidentiality and Discretion: Uphold confidentiality, ethics, and demonstrate a high level of discretion at all times.
- Agility: Ability to drive talent initiatives that include a culture of safety and a culture of success, proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Strong Communication Skills: Strong verbal and written communication skills and excellent organizational skills.
- Program Effectiveness: Proven ability to measure program effectiveness and recommend modifications as required.
- Flexibility: Must be agile to stay informed on policies and procedures, product offers, and industry technology trends in a rapidly changing environment.
- Valid Driver's License: Valid driver's license and reliable transportation.
- Security Clearance: Must pass a basic security clearance.
- AGLC Personal Disclosure: Must pass AGLC personal disclosure - Financial and criminal check.
