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Nail Salon Team Lead

2 months ago


Vancouver, British Columbia, Canada Levista Salon Corp Full time
Job Summary

Levista Salon Corp is seeking a highly skilled and experienced Nail Salon Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our nail salon, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of nail technicians, ensuring efficient workflow and high-quality services.
    • Develop and implement strategies to improve productivity, customer satisfaction, and employee engagement.
  • Customer Service
    • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
    • Ensure that all customer interactions are handled with a high level of professionalism and courtesy.
  • Operations and Administration
    • Oversee the day-to-day operations of the nail salon, including scheduling, inventory management, and supply ordering.
    • Ensure that all salon equipment and facilities are maintained in a clean and safe condition.
  • Training and Development
    • Train and develop nail technicians to improve their skills and knowledge, ensuring that they are equipped to provide high-quality services.
    • Stay up-to-date with industry trends and developments, sharing knowledge and best practices with the team.
  • Reporting and Analysis
    • Prepare and submit regular reports on salon performance, including sales, customer satisfaction, and employee engagement.
    • Analyze data and trends to identify areas for improvement and develop strategies to address them.
Requirements
  • Education
    • College or CEGEP diploma in a related field (e.g., beauty, business, or management).
  • Experience
    • At least 1 year of experience in a supervisory or management role in a nail salon or related industry.
  • Skills and Qualifications
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong analytical and problem-solving skills.
    • Ability to train and develop staff.
    • Flexibility and adaptability in a dynamic work environment.
Working Conditions
  • Work Environment
    • Fast-paced environment with a high level of customer interaction.
  • Physical Demands
    • Ability to work in a standing position for long periods.
    • Ability to lift and move equipment and supplies as needed.
Personal Suitability
  • Client Focus
    • Ability to provide exceptional customer service and respond to customer inquiries.
  • Excellent Oral Communication
    • Ability to communicate effectively with customers, staff, and management.
  • Flexibility
    • Ability to adapt to changing priorities and work schedules.
  • Judgement
    • Ability to make sound decisions and take initiative in a fast-paced environment.
  • Organized
    • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Reliability
    • Ability to maintain a high level of reliability and accountability in a dynamic work environment.
Screening Questions
  • Availability
    • Are you available to work a variety of shifts, including evenings and weekends?
  • Language
    • Are you fluent in English?
  • Relocation
    • Are you willing to relocate for this position?
  • Experience
    • Do you have previous experience in the nail industry?