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Regional Operations Manager
2 months ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Brock Group. As a key member of our operations team, you will be responsible for overseeing the coordination of all site construction activities and supervising field personnel to ensure successful project completion on schedule and within budget.
Key Responsibilities- Develop and implement project execution plans, quality control plans, and site safety plans in collaboration with the Project Manager.
- Plan and implement projects by executing detailed project plans, including timelines, scheduling, logistics, purchasing, and training plans.
- Build strong cross-functional partnerships across the organization to drive operational excellence.
- Manage changes to project scope through a defined change management process.
- Effectively resolve customer issues and discrepancies.
- Ensure all necessary authorizations and approvals are in place and the job site is free of hazards before commencing work.
- Assist in quoting and performing preliminary job walks for defined projects.
- Identify opportunities to cross-sell Brock's product and service offerings.
- Maintain communication with the Project Manager and Business Development to ensure customer needs are met.
- Coordinate with Asset Management and Customers on planning, scheduling, and determining materials and manpower demands for defined projects.
- Work with Business Development and Estimating to transition jobs from sales to operations using the Healthy Start process.
- Manage job cost and profitability for assigned projects, including daily tracking and reporting for billable and non-billable activities.
- Identify and track key performance indicators (KPIs) based on customer and Project Manager requirements.
- Audit ongoing operations and identify opportunities for field efficiencies and standardization of methods to improve margins.
- Manage outsourced services within project constraints.
- Follow Brock's procurement process and manage vendor relationships.
- Manage site supervision and ensure scope, job efficiency, and productivity are met.
- Conduct effective performance evaluations and mentor site and supervision and craft employees.
- Identify knowledge gaps and ensure all site personnel receive appropriate training.
- Determine labor requirements and recruit and hire talented craft personnel within budgeted constraints.
- Ensure all current personnel policies and procedures are implemented and compliant.
- Work closely with the HR Manager to resolve all employee issues fairly and equitably.
- Working conditions include outdoor and indoor field, yard, and shop locations.
- Site-specific hazardous environments.
- Working indoors in an office environment.
- Utilization of Personal Protective Equipment is necessary.
- Willingness to work in highly varying schedules as site conditions dictate.
- 10 years of craft supervision experience.
- Advanced craft or project certifications desirable (NACE, NCCER, PMP, PMI, etc.).
- Knowledge of employment practices (hiring and termination; discipline, attendance, employment regulations, pay practices, etc.).
- Ability to work within a highly service-oriented team culture.
- Strong understanding of operational impacts on profitability.
- Understands the meaning and implications of key performance indicators.
- Works with the Project Manager to generate, evaluate, and act on strategic options and opportunities.
- Manages conflict with a minimum of noise by integrating diverse views and finding common ground or acceptable alternatives.
- High degree of technical ability such as: read/interpret engineering plans, product knowledge, etc.
- Ability and willingness to seek out areas for improvement and solve problems.
- Demonstrates courage to address difficult issues.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Proven communication and interpersonal skills, including strong leadership skills.
- Strong customer focus on relationship building.
- Strong organizational skills with ability to multi-task.
- High energy level, strong sense of ethics, discretion, and adherence to process.
- Proficient in Microsoft Office Tools, such as Excel, PowerPoint, Project, and Word.
- Ability to meet deadlines and work independently.
- Comfortable working in a hands-on environment.
