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Restaurant Operations Manager

2 months ago

East Gwillimbury, Ontario, Canada Pizza Pizza,Holland Landing Full time
About the Role

We are seeking a highly skilled Restaurant Manager to join our team at Pizza Pizza, Holland Landing. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and motivate a team of 1-4 staff members to achieve sales and customer satisfaction targets.
    • Conduct regular performance reviews and provide constructive feedback to improve team performance.
  • Operations and Logistics
    • Manage inventory levels, maintain a clean and organized store environment, and ensure compliance with health and safety regulations.
    • Plan and execute daily operations, including scheduling, staffing, and inventory management.
  • Customer Service and Sales
    • Provide exceptional customer service, responding to customer complaints and concerns in a professional and timely manner.
    • Develop and implement sales strategies to drive revenue growth and increase customer loyalty.
  • Computer and Technology Skills
    • Proficient in MS Office, including Excel, Word, and Outlook.
    • Experience with MS Access and spreadsheet software.
  • Work Conditions and Physical Demands
    • Work in a fast-paced environment, often under pressure to meet sales targets and customer demands.
    • Perform repetitive tasks, including standing for extended periods and lifting heavy objects.
  • Personal Suitability
    • Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and management.
    • Accurate, reliable, and organized, with a strong attention to detail.
Requirements
  • College diploma or equivalent experience in a related field.
  • 1-2 years of experience in a restaurant management or supervisory role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Availability to work a variety of shifts, including evenings and weekends.