HVAC Service Manager

3 days ago

Hamilton, Ontario, Canada Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, we're reimagining the performance of buildings to serve people, places, and the planet. Our mission is to empower individuals to build their best future.

What We Offer

  • Competitive salary and commission plan
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package, including medical, dental, and vision care
  • Extensive product and on-the-job training opportunities
  • Collaborative team environment and dedication to safety through our Zero Harm policy
  • Company vehicle

Job Summary

We're seeking an experienced Service Manager to lead our HVAC team. As a key member of our organization, you'll be responsible for driving profitability and productivity, managing customer relationships, and ensuring employee development and retention.

Key Responsibilities

  • Set and monitor goals for customer account gross margin delivery and profitability
  • Drive Labor and Materials growth through technicians and team leads
  • Lead the execution of assigned Service business, including warranty-related customer issues
  • Procure and maintain fleet and tools inventory
  • Ensure consistency of delivery systems through supervision and audits
  • Review and approve Labor and Materials quotations
  • Manage budgeting, forecasting, accounts payable/receivable, and staffing levels
  • Ensure safety performance and program compliance

Requirements

  • Technical school training or equivalent experience in the HVAC or building controls industry
  • Three years of management experience in a similar service deliverable environment
  • Strong ability to prioritize work activities, scheduling, and lead a diverse team
  • Strong interpersonal, customer service, and negotiating skills
  • Demonstrated competence in writing and verbal communication skills
  • Basic financial accounting experience
  • Demonstrated proficiency in MS Office products and basic Windows environment

Preferred Qualifications

  • Diploma in Electronic or Mechanical Systems
  • Two years prior experience in the HVAC or building controls industry
  • Three plus years in a service management role directing a similar service deliverable team

Why Choose Johnson Controls?

We're a company that values our employees and provides opportunities for growth and development. Our collaborative team environment and dedication to safety make us a great place to work.

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