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Hotel Operations Supervisor

2 months ago

Sydney, Nova Scotia, Canada 11497235 Canada Inc. Full time
Job Summary

We are seeking a highly skilled Hotel Managing Supervisor to join our team at 11497235 Canada Inc. As a key member of our hotel operations team, you will be responsible for overseeing the day-to-day activities of our hotel and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Leadership and Supervision
    • Coordinate activities with other departments to ensure seamless hotel operations
    • Establish and implement work schedules and procedures to maximize efficiency
    • Supervise and train staff in job duties, safety procedures, and company policies
    • Conduct performance evaluations and provide feedback to team members
  • Guest Services
    • Assist guests with special needs and ensure their satisfaction
    • Coordinate and assign work to team members to ensure excellent guest service
  • Operations and Maintenance
    • Maintain the operation of computer systems, equipment, and machinery
    • Arrange for repairs and maintenance to ensure business continuity
  • Human Resources
    • Requisition materials and supplies as needed
    • Manage staff schedules and time-off requests
  • Reporting and Analysis
    • Prepare and submit reports on hotel operations and guest satisfaction
    • Analyze data to identify areas for improvement and implement changes
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in hotel operations or a related field
  • Skills
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and prioritize tasks
    • Strong analytical and problem-solving skills
    • Ability to work under pressure and meet deadlines
Working Conditions
  • Physical Demands
    • Standing for extended periods
  • Work Environment
    • Fast-paced hotel environment
Personal Suitability
  • Personal Qualities
    • Accurate and detail-oriented
    • Client-focused and results-driven
    • Dependable and efficient
    • Excellent interpersonal and communication skills
    • Flexible and adaptable
    • Initiative and proactive
    • Interpersonal awareness and team player
    • Organized and efficient