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Inside Sales Associate

2 months ago

Toronto, Ontario, Canada Attaineo Full time

Job Summary:

We are seeking a highly skilled and motivated Inside Sales Associate to join our team at Attaineo. As an Inside Sales Associate, you will be responsible for handling high-quality incoming inquiries and calls, promoting professional services to customers, and collaborating with new clients to manage the onboarding process.

Key Responsibilities:

  • Customer Engagement: Proven success in handling high-quality incoming inquiries and calls, demonstrating exceptional customer service skills and a strong ability to build rapport with customers.
  • Service Promotion: Promote best-in-class professional services to customers, tailoring solutions to meet their unique needs and qualifications.
  • Onboarding Management: Collaborate with new clients to expertly manage the full onboarding process, ensuring a seamless experience and adherence to best practices.
  • Customer Experience: Elevate customer experience and engagement by working closely with the support team, addressing inquiries, and following best practices.
  • Data Management: Utilize CRM tools to capture and monitor relevant data, tracking opportunities and call success.
  • Performance Metrics: Meet and exceed daily KPIs, managing up to 40-50 calls per day without the need for cold calling.

Requirements:

  • Education: Bachelor's degree or equivalent related work experience.
  • Experience: 3+ years of experience in sales, demonstrating the ability to manage and exceed client expectations.
  • Skills: Strong listening skills, ability to build strong rapport with customers, tech-savviness, and proficiency in CRM tools.
  • Personal Qualities: Thrive in a dynamic, flexible, and ever-evolving work environment, with strong written and verbal communication skills.
  • Industry Knowledge: Industry knowledge of talent acquisition best practices is considered an asset.