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Senior Operations Director

2 months ago

Delta, British Columbia, Canada Trail Appliances BC Full time
About Trail Appliances BC

Trail Appliances BC is a leading independent appliance retailer in Western Canada, known for its entrepreneurial spirit and commitment to delivering exceptional customer experiences. As a fast-growing company with over 500 employees, we operate 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Job Summary

We are seeking a dynamic Senior Operations Director to join our senior leadership team and help drive our next chapter of growth. As a key member of our executive team, you will play a critical role in executing our strategic plan and overseeing all operations and people-related activities.

Key Responsibilities
  • Oversee numerous back-of-house departments, including Delivery, Warehousing, Reverse Logistics, and Customer Support
  • Execute the strategic plan in alignment with the company's goals and objectives
  • Ensure operational efficiency and effectiveness across all managed departments
  • Develop and implement policies and procedures that improve operational performance
  • Foster a culture of continuous improvement and high performance
  • Lead and mentor a team of dedicated professionals
  • Maintain a customer-first mindset in all operations to support our customer-centric organization
Requirements
  • Proven experience in a senior operations role within a medium to large-sized company
  • Demonstrated ability to manage multiple departments and drive operational excellence
  • Strong leadership skills with a focus on servant leadership
  • Excellent problem-solving abilities and a proactive approach
  • High integrity and the ability to earn the trust of key stakeholders
  • Commitment to long-term goals and the future success of the business
  • Experience in Retail and/or Distribution is a major asset
What We Offer
  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Gym membership discount
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
  • Paid Volunteer