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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Binary Consulting Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at Binary Consulting Inc. as a Technical Support Specialist.

Key Responsibilities
  • Technical Support: Provide expert technical support to clients and internal stakeholders, resolving issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and resolve complex technical problems, documenting solutions for future reference.
  • Training and Development: Develop and deliver training programs to enhance the technical skills of clients and internal stakeholders.
  • Team Leadership: Supervise and mentor junior technical support staff, providing guidance and support to ensure the delivery of high-quality technical support services.
  • Business Systems Support: Provide technical support for business systems, including network and internet connectivity, ensuring seamless operation and minimal downtime.
  • Equipment Setup: Install and configure computer equipment, software, and peripherals, ensuring proper installation and optimal performance.
  • Customer Service: Provide exceptional customer service, responding to client inquiries and concerns in a timely and professional manner.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.