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Restaurant Operations Manager

2 months ago

Caledonia, Canada Wendy's Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Wendy's. As a Restaurant Manager, you will be responsible for leading a team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:
  • Leadership: Lead a team of more than 20 employees to achieve sales and customer satisfaction goals.
  • Operations: Determine the type of services to be offered and implement operational procedures to ensure efficient and effective service delivery.
  • Customer Service: Provide excellent customer service by addressing complaints or concerns and ensuring a welcoming environment for customers.
  • Inventory Management: Organize and maintain inventory to ensure adequate stock levels and minimize waste.
  • Marketing: Participate in marketing plans and implementation to drive sales growth and increase brand awareness.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a restaurant management role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and attention to detail.
Work Environment:

The Restaurant Manager will work in a fast-paced environment with tight deadlines and repetitive tasks. The role requires standing for extended periods and handling heavy loads.

Personal Suitability:
  • Accurate: Ensure accuracy in all aspects of the job, including inventory management and customer service.
  • Client Focus: Provide excellent customer service and ensure a welcoming environment for customers.
  • Dependability: Demonstrate dependability and reliability in leading the team and achieving sales and customer satisfaction goals.
Support for Persons with Disabilities:

The Restaurant Manager will provide awareness training to employees to create a welcoming work environment for persons with disabilities.Support for Newcomers and Refugees:

The Restaurant Manager will provide diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.Support for Youths:

The Restaurant Manager will provide awareness training to employees to create a welcoming work environment for youth.

Language: English

Hours of Work: 35 hours per week