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Restaurant Operations Manager

2 months ago


Saguenay, Quebec, Canada Les restaurants Mcdonald's Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Les restaurants Mcdonald's. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Leadership and Management
    • Supervise and manage a team of more than 20 employees, including staff in various areas of responsibility.
    • Provide guidance and support to team members to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Operational Management
    • Develop and implement operational procedures to ensure that our restaurant runs efficiently and effectively.
    • Monitor and control inventory levels, including food, supplies, and equipment.
    • Manage cash handling and balance sheets, including cash reports and related forms.
  • Customer Service
    • Ensure that our customers receive exceptional service, including responding to complaints and concerns in a timely and professional manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Marketing and Sales
    • Participate in marketing plans and implementation, including developing and executing promotional campaigns.
    • Negotiate arrangements with suppliers for food and other supplies.
    • Negotiate with clients for catering or use of facilities.
  • Financial Management
    • Manage financial budgets and forecasts, including developing and implementing cost-saving initiatives.
    • Monitor and control expenses, including labor costs, inventory, and supplies.
  • Health and Safety
    • Ensure that our restaurant complies with all health and safety regulations, including maintaining a clean and safe work environment.
    • Develop and implement procedures to prevent accidents and injuries.
  • Computer and Technology
    • Manage and maintain computer systems, including electronic cash registers and point-of-sale systems.
    • Develop and implement technology solutions to improve operational efficiency and customer service.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 2 years to less than 3 years of experience in a similar role.
  • Skills
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and make decisions quickly.
    • Knowledge of restaurant operations and management principles.
    • Ability to analyze data and make informed decisions.
Benefits
  • Financial Benefits
    • Bonus.
    • Group insurance benefits.
    • Pension plan.
    • Registered Retirement Savings Plan (RRSP).
  • Health Benefits
    • Dental plan.
    • Disability benefits.
    • Paramedical services coverage.
    • Vision care benefits.
  • Other Benefits
    • Free parking available.
    • Learning/training paid by employer.
    • Paid time off (volunteering or personal days).
    • Team building opportunities.