Front Desk Supervisor
1 week ago
Job Summary
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Super 8 by Wyndham Prince George. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and driving business growth.
Key Responsibilities
- Develop and Implement Policies and Procedures
- Establish and maintain effective policies and procedures for daily hotel operations, ensuring compliance with company standards and regulatory requirements.
- Recruit and Hire Staff
- Source, recruit, and hire qualified candidates to fill various hotel positions, ensuring a diverse and skilled workforce.
- Negotiate with Suppliers
- Develop and maintain relationships with suppliers to secure the best possible rates and services for the hotel.
- Perform Front Desk Duties
- Provide exceptional guest service, responding to inquiries, resolving issues, and ensuring a positive experience for all guests.
- Prepare Budgets and Monitor Revenues and Expenses
- Develop and manage budgets for various hotel departments, monitoring revenues and expenses to ensure financial stability and growth.
- Prepare Marketing Plans
- Develop and implement effective marketing strategies to increase brand awareness, drive bookings, and enhance the hotel's online presence.
- Address Customers' Complaints or Concerns
- Respond promptly and professionally to guest complaints or concerns, resolving issues in a fair and timely manner.
- Establish Work Schedules
- Develop and manage work schedules for hotel staff, ensuring adequate coverage and minimizing labor costs.
Requirements
- Education
- English Education College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
- Experience
- 2-3 years of experience in hotel operations, management, or a related field.
- Salary
- $31.00/hour.
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