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Retail Services Supervisor
3 months ago
Job ID: 251886
Position Type: Full Time
You'll appreciate working here...
As the Retail Services Supervisor, you will play a crucial role in supporting various departments on the sales floor within a designated Sephora location. The departments include Colour, Skincare, Sephora Collection, and Fragrance, or a combination thereof. Your primary responsibility will be to ensure that all team members adhere to Sephora's sales model and deliver exceptional client service, enabling the store to meet and surpass company objectives. Additionally, you will:
- Sales Leadership: Guarantee that all Beauty Advisors effectively implement Sephora's selling strategies. Stay informed about the store's sales performance and identify opportunities to align the department-specific team members with sales goals.
- Visual Presentation: Collaborate with the Operations team to ensure that all merchandising concepts and visual displays on the sales floor meet company standards. Maintain the aesthetic appeal of the sales area and execute any necessary updates or animations.
- Client Engagement: Regularly assume the role of Manager on Duty within the store. Interact with both team members and clients on the sales floor whenever possible.
- Business Acumen: Exhibit a solid understanding of the store's sales performance and business opportunities. Ensure proper zoning on the sales floor to cater to client needs and adjust staffing levels as required to meet client expectations.
- Talent Development: Participate in the recruitment process for the team as needed.
- Employee Motivation: Embody Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
We encourage you to apply if...
- You possess one to three years of experience in a similar role at a comparable volume store or relevant internal experience.
- You have a proven ability to influence peers and provide constructive feedback.
- You can demonstrate strong client service skills.
- You have effective time management and problem-solving abilities.
While at Sephora, you will enjoy...
- The people. You will be surrounded by top talent in the industry – individuals you can take pride in working alongside.
- The benefits. Sephora offers comprehensive medical and dental coverage, paid time off, and a competitive bonus structure.
- The training. Sephora invests significantly in the development of our store associates – not only in product knowledge but also in creating a personalized career plan to help you achieve your professional aspirations.
Mid-Senior level
Employment typeFull-time
Job functionSales and Business Development
IndustriesRetail
