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Room Service Attendant
2 months ago
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our mission is to create unforgettable memories for our guests, while fostering a culture of excellence and innovation among our team members.
About the Role:
We are seeking a highly skilled and dedicated In Room Dining Server to join our team at Four Seasons Resort & Residences Whistler. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Deliver food orders to guest rooms, ensuring special needs or requests are met; verify completed kitchen orders with the order taker or the guest's original order, and transport items promptly for optimal food quality.
- Greet guests, provide engaging descriptions of selected menu items including their origin, taste, and preparation methods; communicate options for tray and dishware removal, and respond to requests within established time standards.
- Break down, clean, and set up room service tables, condiment setups, flatware, dishware, and room service side stations.
- Anticipate guest needs, assess satisfaction, offer suggestions, and promptly address concerns and requests.
- Closing guest checks accurately, securing room numbers and signatures; handle voided checks or complimentary meals appropriately.
- Adhere to Four Seasons' Category One and Category Two Work Rules and Standards of Conduct outlined in the Employee Handbook.
- Foster a harmonious and professional work environment, collaborating effectively with co-workers and supervisors.
Requirements:
- Preferred background in Hospitality Education.
- Minimum of 2 years' experience in Food & Beverage, preferably in a luxury hotel or restaurant setting.
- Demonstrated knowledge and passion for all aspects of food and beverage.
- Proficient command of the English language.
- Attention to detail and strong problem-solving skills, coupled with a dedication to customer service.
- Possession of the Serving it Right Certificate.
- Eligibility to work in Canada.
What We Offer:
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
