Sales Team Lead

4 weeks ago

Calgary, Alberta, Canada Calgary Co-op Full time
Job Title: Sales Supervisor

This is an exciting opportunity to join Calgary Co-op, a leading retail co-operative in North America, as a Sales Supervisor. As a key member of our team, you will play a vital role in maintaining customer service standards, upholding confidentiality, and adhering to company policies and procedures.

Responsibilities:
  • Provide exceptional customer service and maintain positive customer relations through proper handling of customer merchandise, questions, comments, requests, and complaints while upholding confidentiality.
  • Effectively work in a diverse team environment in a proficient and friendly manner.
  • Assist the manager in the operation of the centre in accordance with company policies, procedures, programs, merchandising standards, and overall expectations.
  • Provide leadership and direction in the achievement of centre-level confidential budget objectives in the areas of sales, margins, expenses, profits, and EHP.
  • Provide ongoing feedback to the manager regarding recommendations for continued improvement of the centre.
  • Establish and maintain a strong, efficient, and productive working relationship with approved professionals, business organizations, and internal/external company representatives.
  • Assist in the administration of the sale of merchandise, inventory control, purchasing, price integrity, invoices, credits, claims, and all administrative areas not specifically referred to in this document.
  • Be a liaison and public relations representative for the company within the communities you serve.
  • Responsible for ordering merchandise and supplies, assists in organizing and conducting inventory.
  • Adhere to all government and professional standards and regulations as they apply to the Home Health Care Industry.
  • Provides administrative support to the manager while upholding confidentiality in the following areas: Participates in performance management, including coaching and written work records. Assists management in identifying high-potential employees. Provide training to subordinates, giving them the necessary skills, ability, and experience required to perform quality work and meet the standards. Participate in the development of yearly competency performance work plan and development action plan and yearly budgets. Participates in interviews as required.
  • Provides supervision/direction to staff in the centre in the following areas: Ensures daily functions are carried out in an organized and efficient manner. Technical and customer service training (orientation, commodity-specific functions, etc.) with day-to-day instruction. Participates in program implementation.
  • Provide leadership and direction while upholding confidentiality in all lines of business, including the administration of policies and procedures for the company.
  • Provide leadership in the areas of Health, Safety, and Environment (HSE), including participating in HSE activities, ensuring employees are knowledgeable about and comply with HSE policies, procedures, and legislation, assist in identifying unhealthy, unsafe situations, and ensure corrective action is taken.
Minimum Qualifications:
  • Grade 12 or an acceptable combination of education and experience.
  • Two years Ostomy/Fitting/Sales experience.
Desirable Qualifications:
  • Medical-related education or work experience.
  • Three years' supervisory experience.
  • Current Certification in Ostomy, Incontinence, Wound care, or Compression Garment.

Calgary Co-op is a member-owned retail co-operative with over 456,000 members, 3,530 employees, assets of $757 million, and annual sales of $1.3 billion. We are committed to delivering an exceptional customer experience through inspired team members. We are proud recipients of Canadian Grocer's 2024 Impact Awards for our commitment to sustainability and supporting employees.

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