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Customer Success Manager

2 months ago

Greater Toronto Area, Canada Messagepoint Full time
About Us

Messagepoint is a leading software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.

Job Summary

We are seeking a dynamic and ambitious Customer Success Manager to join our team at Messagepoint. As a Customer Success Manager, you will be responsible for ensuring the success of our customers on the Messagepoint platform.

Key Responsibilities
  • Relationship Management: Build and maintain strong relationships with key stakeholders at enterprise-level customers, becoming a trusted advisor and advocate for their success.
  • Adoption and Onboarding: Facilitate the successful onboarding of new customers, ensuring a smooth transition from implementation to adoption and utilization of Messagepoint's products and solutions.
  • Customer Growth and Expansion: Identify opportunities for customer growth, expansion, and upselling within the existing customer base, collaborating with the Account Management and Sales teams to drive revenue growth.
  • Customer Health and Satisfaction: Monitor customer health and satisfaction, proactively identifying and addressing any potential risks or challenges to ensure high levels of customer satisfaction and retention.
Requirements
  • Bachelor's degree or equivalent experience.
  • Proven experience in Customer Success, Account Management, Program Management or a related customer-facing role, preferably within the Customer Communications Management (CCM) industry.
  • Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.
  • Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
  • Strategic mindset, with the ability to understand customer objectives, align them with product capabilities, and provide valuable insights and recommendations.
  • Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable strategies to drive customer success.
What We Offer

Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.