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Beauty and Fragrance Department Manager

2 months ago

Calgary, Alberta, Canada Hudson's Bay Full time
About the Role

We are seeking a highly skilled and experienced Associate Manager to lead our Beauty and Fragrance department at Hudson's Bay. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Lead and manage a diverse team of sales associates to achieve sales targets and provide exceptional customer service.
  • Develop and implement strategies to increase customer loyalty and drive sales growth in the Beauty and Fragrance department.
  • Collaborate with vendors to drive business success and leverage their support for key events and promotions.
  • Coordinate vendor sales and product knowledge training to develop individual associates and ensure counter-team success.
  • Role model and provide guidance on selling and service techniques to influence positive performance among the team.
  • Pivot ways of thinking and strategy to drive department sales and lead and plan beauty services, events, and experiences.
  • Utilize sales metrics and analysis to identify and build strategies that enhance the overall performance of the store.
  • Ensure the Hudson's Bay brand is viewed positively and consistently by the target market.
Requirements
  • Proven retail management experience.
  • Education and/or hands-on experience in make-up artistry.
  • Comfortability working with various technologies pertaining to an omni-channel environment.
  • Ability to work a flexible schedule, including days, evenings, weekends, and/or holidays.