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Technical Support Specialist

2 months ago

Hamilton, Ontario, Canada Eisa Trading Inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Eisa Trading Inc. The successful candidate will be responsible for providing technical support to our clients, resolving issues, and ensuring seamless system operation.

Key Responsibilities:
  • Respond to technical inquiries and resolve issues in a timely and efficient manner.
  • Provide technical guidance and support to clients, including troubleshooting and problem-solving.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base.
  • Stay up-to-date with industry trends and emerging technologies.
Requirements:
  • College/CEGEP diploma in a related field.
  • 3-5 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong knowledge of computer systems, networks, and software applications.
Work Environment:

The successful candidate will work in a dynamic and fast-paced environment, collaborating with a team of technical professionals to deliver exceptional client service.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.