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Scheduling Coordinator

1 month ago

Oshawa, Ontario, Canada ParaMed Full time

Description

As a Scheduling Coordinator at ParaMed Home Health Care, you will be the primary point of contact for clients and field staff, providing exceptional customer service skills as you match clients in need of care to suitable field staff. Your role will involve building a care schedule for patients, assigning appropriate staff to patients based on various factors, and entering and updating employee and patient data within our computerized system.

Key Responsibilities:

  • Assign staff to patients based on factors such as patient preferences, staff availability, and relevant skill sets
  • Build a care schedule for patients that meets their needs and preferences
  • Enter and update employee and patient data within our computerized system
  • Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
  • Document and report all staff and patient interactions

Requirements:

  • One year of administrative or office experience is an asset
  • Scheduling experience is an asset
  • Strong computer skills
  • Superior customer service skills
  • Ability to effectively communicate both orally and written
  • Compassion and empathy when interacting with patients and their families

Why Work with Us:

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.