Public Service Representative

4 weeks ago


London, Ontario, Canada Service Canada Full time
Position Overview

The role of a Citizen Services Officer involves providing essential support and assistance to the public in an urban environment. This position requires a strong focus on client satisfaction and effective communication.

Educational Requirements
  • Completion of a secondary (high) school graduation certificate is mandatory.
Work Environment

The job is situated in a dynamic urban area, where the ability to adapt to a fast-paced setting is crucial.

Technical Proficiency

Familiarity with various software applications is necessary, including:

  • MS Excel
  • MS Outlook
  • MS Word
  • MS Windows
Security and Safety Protocols

Candidates must undergo the following checks:

  • Criminal record check
  • Credit check
  • Enhanced reliability security clearance
  • Secret clearance
Work Conditions

This position demands:

  • Ability to work under pressure
  • Meeting tight deadlines
  • Attention to detail while managing a large caseload
Personal Attributes

Successful candidates will exhibit:

  • Accuracy and client-focused approach
  • Strong interpersonal skills
  • Excellent verbal and written communication abilities
  • Flexibility and sound judgment
  • Organizational skills
Experience Requirements

A minimum of 2 years but less than 3 years of relevant experience is preferred. The role requires occasional employment with a work schedule of 37.5 hours per week. Proficiency in English or French is essential.



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