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Customer Support Team Leader

3 months ago

Mississauga, Ontario, Canada DEMAN GROUP INC. Full time
Position Overview

The Customer Support Team Leader at DEMAN GROUP INC. plays a crucial role in overseeing the daily operations of our customer service department. This position is essential for ensuring that our team delivers exceptional service and maintains high standards of customer satisfaction.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate or equivalent experience.
  • Experience: A minimum of 5 years in a supervisory role within customer service.
Work Environment

The role involves working primarily outdoors, where you will manage various projects and supervise a dedicated team.

Key Responsibilities
  • Supervise and coordinate the activities of team members.
  • Schedule and oversee daily operations and projects.
  • Facilitate apprenticeship training and development for new staff.
  • Manage the setup of equipment and machinery.
  • Estimate project costs and required materials.
  • Ensure compliance with health and safety regulations.
  • Recommend personnel actions based on performance evaluations.
  • Interpret blueprints and technical drawings.
  • Order necessary materials and supplies for operations.
  • Lead and instruct team members effectively.
Team Leadership

This position involves supervising a team of 3-10 individuals, fostering a collaborative and productive work environment.

Diversity and Inclusion Initiatives

The Customer Support Team Leader will also play a vital role in promoting an inclusive workplace by:

  • Providing training to enhance awareness and support for individuals with disabilities.
  • Conducting diversity and cross-cultural training for newcomers and refugees.
  • Implementing programs to support youth engagement.
  • Facilitating cultural competency training for Indigenous employees.
Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Working Hours: 37.5 hours per week