Senior Consultant

4 weeks ago

Montreal, Quebec, Canada ADP Full time
About the Role

We are seeking a highly skilled Senior Consultant to join our team in Demand and Capacity Planning. As a key member of our workforce management team, you will be responsible for developing and maintaining an enterprise-wide long- and short-term planning model to support business operations.

Key Responsibilities
  • Develop and maintain a comprehensive planning model to support business operations
  • Review historical key metrics and trends to improve forecasting capabilities and refine the planning model
  • Coordinate with various teams to analyze business requirements, planning, and operational forecasts
  • Assist in the development of business plans to achieve organizational goals
  • Provide long-term forecasts to support the Workforce Management (WFM) scheduling process
  • Coordinate and manage Business Operational Review meetings with key stakeholders to provide long-term planning insights
  • Prepare monthly Business Operations Review packages for senior management review
  • Provide monthly performance reviews and actuals-to-forecast variance analysis
  • Lead the annual planning, and quarterly and monthly forecasting processes to support business operations
Requirements
  • Bachelor's degree in business administration or equivalent education and work experience required
  • 5 to 7 years of experience in operational forecasting, financial modeling, business analytics, and/or workforce capacity planning
  • Ability to work under pressure with tight deadlines and work independently
  • Highly proficient in Excel and PowerPoint, with experience in other programming languages
  • Strong communication skills when interacting with various levels of management
  • Excellent organizational, problem-solving, detail-oriented, time management, and multi-tasking skills
  • Strong analytical and critical thinking skills, with the ability to understand data, draw insights, and determine actionable conclusions
  • Excellent written and verbal communication skills, including the ability to present data and information in a compelling way
Preferred Qualifications
  • Technical knowledge of the Genesys Suite (WFM, ACDs, IVR) is an asset
  • Experience with SQL, Python, PowerBI, or Tableau is an asset
  • Knowledge of payroll products, the payroll industry, and/or the financial services industry is an asset
About ADP

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide.

We are committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Our company culture values equity, inclusion, and belonging, and we strive to create a safe space for diverse perspectives and insights.

At ADP, you'll have the opportunity to grow your career in an agile, dynamic environment with plenty of opportunities to progress. You'll have access to ongoing training, development, and mentorship opportunities, as well as a tuition reimbursement program to help you continue learning.

We're a company that values innovation, problem-solving, and shaping the future of work. Our associates are encouraged to think creatively and bring new ideas to the table. We also offer a flexible work environment that allows you to balance work and personal time.

Join us in making a difference in the lives of our clients and associates. Apply today to become a part of our team

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