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Knowledge Management Specialist – Co-op Opportunity

3 months ago


Kitchener, Ontario, Canada D2L Full time

Company Overview:

D2L is a pioneering cloud organization that is revolutionizing the educational landscape and shaping the Future of Work. The traditional paradigms of teaching and learning are undergoing a monumental transformation, and D2L is at the forefront of this significant evolution.

Innovative approaches to education foster a personalized, learner-centered experience, leading to enhanced retention, engagement, satisfaction, and outcomes for learners across various age groups in educational institutions and corporate environments.

D2L is redefining the global learning experience by offering a next-generation learning platform and solutions designed to engage and motivate learners. Our commitment to providing a user-friendly, adaptable, and intelligent platform sets us apart from other companies in the industry.

For over two decades, D2L has maintained a focused mission: to transform the global learning experience and, in doing so, enhance human potential worldwide.

Position Summary:

As a Knowledge Management Specialist, you will work closely with the Knowledge and Localization Team to deliver multilingual content for our clientele. Your primary responsibilities will encompass the creation of instructional video tutorials in various languages, performing quality assurance checks on product translations, and obtaining multilingual product visuals for our support documentation and release updates. Additionally, you will collaborate with the team to fulfill client requests for multilingual content. A successful Knowledge Management Specialist will demonstrate the ability to swiftly learn and adapt to new tools, technologies, and workflows.

Key Responsibilities:

  • Collaborate with the Knowledge Team to produce instructional video tutorials.
  • Work alongside the Localization Team to ensure the accuracy of product translations.
  • Partner with the Knowledge and Localization Team to create and disseminate multilingual content.
  • Manage and oversee publishing workflows to review and release content generated by D2L colleagues.

Qualifications:

Essential:

  • Self-motivated and capable of working independently in a fast-paced environment.
  • Strong problem-solving skills.
  • Proficiency in at least one language besides English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
  • Able to independently complete all tasks related to customer and D2L requirements in a timely and organized manner.

Preferred:

  • Familiarity with GitHub as a version control platform.
  • Experience with MadCap Flare as a content management system.
  • Background in technical writing, especially for software and process documentation.
  • Experience with Canvas for creating instructional video tutorials.

Educational Background:

  • Currently enrolled in a university or college program that includes a co-op component.
  • Completion of coursework in communication, technical writing, rhetoric, or courses emphasizing persuasive writing is considered advantageous.

The anticipated weekly salary range for this student position is outlined below. The base salary offered is determined by each candidate's relevant knowledge, skills, education, training, and experience, ensuring alignment with both internal and external competitiveness based on market data.

Weekly Salary Range: $725—$996 USD

Inclusivity Statement:

At D2L, we are dedicated to fostering a diverse and inclusive workplace. We encourage applications from individuals who may not meet every single qualification outlined, as we value the growth and development of our team members.

Why Choose D2L:

At D2L, we are committed to equipping you with the resources necessary to excel in your role. While some benefits may vary based on location or employment type, we proudly offer the following:

  • Meaningful work that transforms global learning.
  • Flexible work arrangements.
  • Opportunities for professional development and growth.
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program.
  • Two paid days off for Catch the Wave-related activities such as exams or final assignments.
  • Employee wellbeing initiatives, including access to mental health services and financial planning.
  • Retirement planning support.
  • Two paid volunteer days.
  • Comprehensive benefits package.
  • Home internet reimbursements.
  • Employee referral program.
  • Wellness reimbursement.
  • Employee recognition programs.
  • Social events.
  • Dog-friendly offices at select locations.

D2L is committed to maintaining a fair and inclusive work environment. We are an equal opportunity employer that attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran, or any other legally protected grounds. We value diverse perspectives and experiences that reflect the rich array of cultures represented in our customer base.