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Quality Assurance Manager
3 months ago
QUALITY ASSURANCE MANAGER
Job Location: Markham, ON
Employment Type: Full-time Permanent
Hours: 40 hours per week
About Us
Welcome to Aurora Cannabis, where we are passionate about enhancing lives through our premium cannabis products. Our diverse team is dedicated to delivering excellence every day, ensuring that we remain the preferred choice for both patients and consumers. We take pride in our innovative brands, including Aurora, Aurora Drift, San Rafael '71, and Whistler, and we are committed to fostering a collaborative and high-performing work environment.
Position Overview:
The Quality Assurance Manager is pivotal in guaranteeing that our products and services adhere to the highest quality standards and regulatory guidelines. This role involves overseeing a team, formulating quality assurance protocols, and working alongside various departments to elevate product and service quality.
Key Responsibilities:
1. Quality Assurance Framework: Design and execute a comprehensive quality assurance framework to ensure our offerings consistently meet or surpass customer expectations.
2. Process Optimization: Develop and enhance quality assurance processes, methodologies, and standards to boost operational efficiency and effectiveness.
3. Team Development: Lead and mentor a team of quality assurance specialists, providing support and training to cultivate a high level of expertise within the group.
4. Quality Assessments: Conduct routine evaluations to ensure compliance with quality standards, regulations, and internal protocols.
5. Interdepartmental Collaboration: Partner closely with cross-functional teams, including product development, operations, and customer service, to foster a culture of quality across the organization.
6. Continuous Quality Improvement: Identify and implement opportunities for ongoing enhancement in product or service quality.
7. Quality Performance Metrics: Establish and track key quality performance indicators, providing regular updates to leadership on quality outcomes.
8. Compliance Assurance: Ensure that quality assurance processes are in line with applicable regulatory standards and requirements.
9. Customer Insights: Analyze customer feedback and complaints to pinpoint trends, root causes, and areas for enhancement.
Accountability:
1. Quality Assurance Success: Responsible for the effectiveness of the quality assurance processes and the attainment of set quality objectives.
2. Regulatory Adherence: Ensure compliance with relevant quality standards and regulations.
Required Knowledge and Skills:
1. Quality Management Expertise: Comprehensive understanding of quality management principles, methodologies, and best practices.
2. Leadership Abilities: Demonstrated leadership capabilities with the ability to motivate and guide a team towards achieving quality objectives.
3. Process Improvement Knowledge: Strong grasp of process improvement methodologies, such as Six Sigma or Lean.
4. Communication Proficiency: Exceptional communication skills to articulate complex quality concepts and requirements to diverse stakeholders.
5. Analytical Acumen: Strong analytical and problem-solving skills to identify and resolve quality challenges.
Education and Experience:
1. Bachelor's degree in Quality Management, Engineering, or a related discipline. A Master's degree or relevant certifications (e.g., ASQ Certified Manager of Quality/Organizational Excellence) is advantageous.
2. Minimum of 5-7 years of experience in quality assurance, including at least 2-3 years in a leadership capacity.
3. Proven track record in developing and executing effective quality assurance processes.
4. Familiarity with quality standards such as ISO 9001 or industry-specific standards.
5. Experience in a regulated industry and knowledge of pertinent regulatory requirements.
6. Proficiency in quality management tools and software.
This job description provides a general overview and may be subject to adjustments based on the specific needs and requirements of the organization.
Reports To:
Director of Quality Operations
Why You'll Appreciate Working at Aurora
At Aurora, our people are central to our mission, and we pride ourselves on creating an inclusive environment that encourages our team to thrive. From competitive career opportunities to flexible work arrangements and team-building activities, we prioritize your success. Here's how we support you...
Comprehensive Rewards: We motivate you to excel with a competitive salary or hourly wage (including shift premiums), stock options, an RRSP program, annual bonuses, and a health and personal care spending account for wellness activities.
Health Benefits: We prioritize your health and wellness (and that of your dependents) with an employee benefits package that includes employer-paid health and dental premiums, life insurance, and long-term disability policies, along with a unique medical cannabis coverage program.
Continuous Learning: We are committed to your professional growth, offering access to a tuition assistance program, virtual learning opportunities, and annual performance reviews to equip you with the necessary tools for success.
Employee Perks: We celebrate our team with corporate perks, including employee discounts, memberships, company merchandise, paid volunteer time, modern technology, and complimentary snacks and beverages at all office locations. Diverse Team: Our team comprises cannabis enthusiasts, innovators, fitness advocates, caring parents, food lovers, and more, all united by a shared passion for creating an inclusive environment that fosters growth and enhances lives through medical cannabis.
Commitment to Diversity and Inclusion:
At Aurora, we are dedicated to cultivating a diverse community of professionals. We celebrate an inclusive culture that empowers our team to be their authentic selves, embrace their differences, and enjoy their work environment. Our diverse workforce, combined with our inclusive culture, distinguishes us in the industry and equips our team with unique strengths. We encourage all candidates to apply for job opportunities, regardless of race, national origin, color, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation during the recruitment process, please inform our team—we are here to assist you.
