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Head of Community Engagement
2 months ago
Position:
Head of Community Engagement
Location:
Remote
Employment Type:
Hybrid, Full-time
McKesson is a leading organization in the healthcare sector, recognized for its commitment to enhancing the accessibility and affordability of quality care. Our focus is on the well-being of our employees and the communities we serve, fostering an environment where innovation and growth are paramount.
The selected candidate will oversee the Patient Care Coordination team, managing the daily operations of the Scheduling unit and addressing the management requirements of all personnel.
This role is crucial for delivering exceptional customer service, shaping future strategies, supporting organizational restructuring, and implementing new systems.
The individual will be tasked with driving strategic initiatives and cultivating a culture of innovation to promote organizational advancement.
Human Resources Management - Oversee recruitment processes for both permanent and temporary staff, collaborating with Talent Acquisition specialists.
- Manage employee performance through constructive feedback and progressive disciplinary measures.
- Identify skill gaps and create tailored coaching and training programs.
- Conduct performance evaluations for direct reports and formulate appropriate Action Plans.
- Oversee the employment lifecycle to minimize turnover rates.
- Analyze feedback from patients and customers to identify discrepancies in service quality and satisfaction.
- Ensure compliance with operational models for patient scheduling.
- Identify opportunities for improvement in staff performance and departmental processes.
- Conduct regular reviews and analyses of Key Performance Indicators (KPIs).
- Collaborate with management to ensure sufficient staffing across all service locations.
- Regularly audit and review teams for adherence to contractual obligations and internal policies.
- Implement agile methodologies to enhance program and team efficiencies.
- Oversee budgetary controls and optimize workforce utilization to enhance operational efficiency.
Qualifications include a bachelor's degree or equivalent in health or behavioral sciences, approximately 7-10 years of management experience in a contact center environment, and a minimum of 5 years in leadership roles. The ideal candidate will demonstrate a proven ability to lead teams and projects while developing effective business strategies, with a strong emphasis on staff performance, engagement, and process improvement.
