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Operations Director
2 months ago
Job Summary:
The Director of Hotel Operations for Fantasyland Hotel is responsible for leading the operational activities of the hotel and West Edmonton Mall Inn, ensuring the highest level of quality services are provided to guests at all times.
Key Responsibilities:
- Provide leadership and operational guidance to management teams in areas such as Front Office, Maintenance, Housekeeping, and Food and Beverage departments.
- Develop and implement operational standards, quality assurance inspections, and guest satisfaction programs.
- Take a hands-on leadership approach to assist hotel departments when required and ensure smooth operations in the absence of the General Manager.
- Lead by example as a customer service-focused presence on the floor, setting the example of hospitality service to guests at all times.
- Provide hotel industry input on new operational initiatives or enhancements to the property and create business plans to achieve desired results.
- Assist the General Manager with escalation issues related to customer service concerns, employee relations matters, and quality control measures.
- Work with internal Company departments to ensure hotel security, human resources, and IT standards and protocols are being adhered to.
- Review relevant financial reports and documentation to ensure proper operational efficiency and accountability.
Requirements:
- A minimum of seven (7) to ten (10) years of work experience in the Hospitality industry in a senior-level Hotel Management position in a large-volume high-end hotel or resort property.
- Completion of a post-secondary diploma or degree in Hospitality and Management or a related discipline.
- Outstanding leadership, team building, communication, and organizational skills, with the ability to work in a fast-paced, ever-changing dynamic environment.
- Strong financial and revenue management experience, with a strong working knowledge of Hotel Rooms Division and Food and Beverage operations.
- Excellent customer service and problem-solving skills, with the ability to create a quality hotel experience for guests and build a cohesive and motivated team.
Terms of Employment:
- This is a full-time position that requires flexibility to be available day, evenings, and weekends when required.
- This is a salaried position that will depend on experience and qualifications.
- This position qualifies for the 4-day workweek program.
- Must be able to pass a basic security clearance.
