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Help Desk Specialist

2 months ago

Rosser, Canada Pluto Transport Inc Full time
Job Summary

We are seeking a skilled User Support Technician to join our team at Pluto Transport Inc. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our computer systems.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions to complex problems.
  • Provide training and guidance to users to help them overcome technical difficulties.
  • Collect and maintain a log of problems and solutions for use by other technical support analysts.
  • Offer business systems, network, and Internet support to users, ensuring they have access to the resources they need to perform their jobs effectively.
  • Deliver exceptional customer service, responding to user needs and concerns in a courteous and professional manner.
  • Manage incidents, ensuring that issues are resolved efficiently and effectively.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical skills, with a focus on computer systems and software.