Store Operations Director

1 week ago

Coquitlam, British Columbia, Canada CB Canada Full time

About the Role

Sunbelt Rentals is seeking a highly skilled Operations Manager to join our team at CB Canada. As an Operations Manager, you will be responsible for the overall operation of the store location, including revenue, profit and loss, employee management, facilities and equipment, dispatch, market share growth and penetration through developing community relationships and establishing a presence within the area and specialty market segments by working directly with the sales force.

Key Responsibilities

  • Leadership
    • Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.
    • Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met)
    • Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff.
  • Operations
    • Maximize operational efficiencies
    • Recognize slow moving assets and initiate an action plan for increased activity
    • Implement company policy and procedures
    • Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations.
    • Apply basic knowledge of hydraulic, electrical and internal combustion systems (preventative maintenance).
    • Manage human resource administration (payroll/scheduling/paperwork, etc.)
  • Business Acumen
    • Create an annual budget and forecast utilizing company template
    • Utilize performance report to set financial goals, develop strategies, and determine what influences the financial aspects of the business
    • Understand the competitor business models within the market and assist in building strategic plans
    • Engage in business decision making at every level
  • Sales and Customer Service
    • Cultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value added business activity
    • Explain the billing procedure to customers and develop customer trust and understanding
    • Assist customer in determining their rental needs by applying product knowledge
    • Constant store flow analysis and updates to increase productivity and customer service levels

Requirements

  • 3 Years in the rental equipment or construction industries.
  • 1 Year of Operations Management or related/retail management experience
  • Excellent supervisory skills
  • Excellent knowledge of construction equipment required.
  • Ability to effectively communicate.
  • Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Equal Opportunity Employer

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

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