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Customer Service Representative
2 months ago
FortisBC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.
In this role, you will have the opportunity to develop your knowledge and skills in customer service processes, build relationships with peers and leaders, and contribute to a safe and inclusive culture where every customer feels valued and supported.
Key Responsibilities- Provide exceptional customer service through various channels, including online chat, phone, and email.
- Develop knowledge and skills in customer service processes to provide world-class experiences.
- Build relationships with peers and leaders through regular interactions.
- Contribute to a safe and inclusive culture where every customer feels valued and supported.
- A high school diploma or general educational development.
- A customer-centric mentality and attitude dedicated to creating memorable and world-class experiences.
- Excellent verbal and written communications delivered in an understanding and respectful way.
- A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers.
- Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.
- An Unscheduled Part Time Regular employee, or UPTR for short, is hired to fill a part-time position of an ongoing nature while working variable hours.
- You will work a minimum 4 consecutive hours to a maximum 7.5 consecutive hours in any day and will be scheduled anytime between Monday to Friday, 7am to 7pm based on operational requirements.
- You are able to submit a standing request for preferred shifts (although shift assignment is based solely on operational requirements).
- You will normally work a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly (ranging from 18.75 to 30 hours per week).
- You will be eligible for benefits after their completion of 975 hours of accumulated service.
- Successful applicants will be required to attend full-time classroom training starting on the 12th November 2024, from Monday to Friday and scheduled from 08:30am - 4:30pm.
- This is an office-based role that will be required to be on site during scheduled shifts located at our Trail office.
- To view the full job description, click here.
FortisBC is committed to providing a safe and inclusive work environment where every employee feels valued and supported. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, please visit the You're Applying. What now? page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
