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Hotel Guest Services Representative

2 months ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Slave Lake Accommodations LTD. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Services: Assist guests with their needs, provide information about hotel amenities and services, and resolve any issues that may arise during their stay.
  • Front Desk Operations: Manage the front desk area, handle guest check-ins and check-outs, and maintain accurate records of guest information.
  • Communication: Respond to guest inquiries, resolve complaints, and provide excellent customer service to ensure guest satisfaction.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service delivery and maintain a positive and welcoming atmosphere for our guests.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Work Experience: 7 months to less than 1 year of experience in a customer-facing role, preferably in the hospitality industry
  • Language: Fluency in English
  • Work Schedule: 30 hours per week