IT Support Specialist

4 weeks ago

Brockville, Ontario, Canada Leclerc Foods Full time

About Leclerc Foods

Leclerc Foods is a family-owned enterprise with over a century of experience, dedicated to delivering quality and innovation. With a workforce of 1,900 across multiple facilities in Canada and the United States, we strive to meet the diverse needs of our customers.

Why Work with Us?

At Leclerc Foods, you will enjoy:

  • A family-oriented work environment
  • A clean and modern workplace equipped with cutting-edge technology
  • Comprehensive training tailored to your needs
  • A robust benefits package including health and dental coverage, sick leave, telemedicine services, and a group retirement savings plan with employer contributions
  • Exclusive discounts on our products and access to new offerings
  • Job stability and opportunities for career advancement
  • A vibrant company culture with celebrations and employee recognition

Position Overview

Reporting to the Senior Director of Information Technology, the IT Support Specialist plays a crucial role in delivering efficient and friendly IT assistance to users while helping to maintain the organization's network and system infrastructure.

Key Responsibilities

User Support:

  • Manage escalated support tickets within the internal tracking system.
  • Collaborate with external IT service providers.
  • Respond promptly to urgent requests via phone.
  • Participate in weekly production meetings as required.
  • Assist users with commercial software applications.
  • Contribute to both internal and user-focused projects.
Management of Work Tools:
  • Set up, update, and secure computer systems.
  • Oversee industrial equipment such as scanners and printers.
  • Maintain printer functionality and manage print queues.
  • Support mobile devices including tablets and smartphones.
  • Manage equipment for meeting rooms and display screens.
  • Oversee telephony systems including phones and voicemail.
Equipment Oversight:
  • Ensure adequate inventory of IT equipment and supplies.
  • Handle installation, shipping, and relocation of IT assets.
  • Track repairs and manage critical equipment effectively.
  • Plan and execute preventive maintenance for IT equipment.
  • Maintain organized IT storage areas.
  • Document equipment, software, and procedures accurately.
  • Keep an updated inventory of all IT devices.
Network and System Maintenance:
  • Monitor and manage network devices such as switches and routers.
  • Maintain Internet connections and troubleshoot network issues.
  • Assist in optimizing and updating server operating systems.
  • Monitor system performance to ensure reliability and security.
  • Collaborate on infrastructure upgrades and expansions.
  • Maintain organized cabling and documentation in IT cabinets.

Required Skills and Qualifications

  • Completion of a vocational diploma or college diploma in IT support.
  • 2 to 3 years of relevant experience in the field.
  • Familiarity with ticketing systems.
  • A+ certification is a plus.
  • Proficient in Windows and M365 environments.
  • Experience in the manufacturing industry is advantageous.
  • Strong customer service and teamwork abilities.
  • Effective communication skills.
  • Quick problem-solving capabilities.
  • Strong willingness to learn.
  • Experience in a multi-site environment.
  • Competence in workstation setup and diagnostics.
  • Knowledge of computer hardware and peripherals.
  • In-depth understanding of Microsoft network environments.
  • Familiarity with telephony and Apple devices is a plus.
  • Experience in maintaining and supporting network and system infrastructure.

Leclerc Foods is committed to equal opportunity and welcomes applications from all qualified candidates. We are dedicated to providing accommodations for individuals with disabilities throughout the recruitment process.

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