Mountain Bike Park Operations Manager

1 week ago

Vancouver, British Columbia, Canada Grouse Mountain Resort Full time
About the Role

Grouse Mountain Resort is seeking a highly skilled and experienced Mountain Bike Park Manager to join our team. As a key member of our Mountain Operations department, you will be responsible for the overall management and coordination of our bike park activities, ensuring the safety and enjoyment of our guests.

Key Responsibilities
  • Trail Management: Oversee the daily operations of the bike park, including trail maintenance, construction, and related work assignments.
  • Safety and Risk Management: Ensure bike park patrol duties are carried out effectively, including handling and recording of accident information forms, and ensuring safe trail conditions for all guests and staff.
  • Staff Management: Provide direct supervision to bike park staff and trail crew, approximately 8-10 staff members.
  • Customer Service: Provide excellent customer service to guests, ensuring a safe and enjoyable mountain bike recreation experience.
  • Financial Management: Manage the park's budget and financial activities, including budgeting, scheduling, and event planning.
  • Marketing and Promotion: Promote the park and its activities through marketing efforts, including social media, email, and other channels.
  • Regulatory Compliance: Ensure compliance with local, provincial, and federal regulations, including environmental and safety regulations.
Requirements
  • Experience: Prior experience in bike park management or a related field is highly desirable.
  • Education: High school diploma or equivalent required; bachelor's degree in recreation management, business administration, or a related field preferred.
  • Skills: Excellent leadership and team management skills, strong communication and customer service skills, excellent risk management skills, and the ability to handle emergency situations calmly and efficiently.
  • Certifications: First Aid and CPR certification preferred.
What We Offer
  • Competitive Salary: $25.96/hour to $27.40/hour.
  • Benefits: Free Seasonal Access Pass, discounts at the resort's restaurants, retail, and rental outlets, referral bonus program, public transit subsidies, and more.

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