Technical Solutions Specialist

2 days ago

Canada Konica Minolta Business Solutions U.S.A., Inc. Full time
Job Summary

We are seeking a highly skilled Technical Solutions Specialist to join our team at Konica Minolta Business Solutions U.S.A., Inc.

Key Responsibilities
  • Act as a technical subject matter expert for solutions and professional service strategies
  • Support solutions pre-sales technical activities, implementation, and project management
  • Provide post-sale support for applications and professional services to clients
  • Initiate Proof of Concept (POC) for customer proposals and respond to RFP requests
  • Maintain relationships with customer's key technical contacts
  • Coordinate resources for product installation and training services
  • Expand KMBS Professional Services opportunities by identifying customer post-sale workflow and training requirements
  • Collaborate with Business Solutions Consultant on creating and/or developing Engagement letters, Site Survey, Scope of Work preparation, and integration projects
  • Develop customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides
Requirements
  • Industry Standard technical certifications preferred or equivalent experience in a related field
  • ~3-5 years relevant solutions installation and support experience
  • Knowledge of Network print servers, Document management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices
  • Experience in network topology and software applications related to digital graphic systems, including Microsoft applications
  • Strong technical knowledge and experience with on-site customer relations
  • Exposure to and practical experience in project management
About Us

Konica Minolta Business Solutions U.S.A., Inc. is a leading provider of business technology offerings, including IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

We are committed to delivering innovative solutions that meet the evolving needs of our customers. Our company has been recognized for its products and services, including being named a finalist in the IT Software Category by The World Technology Awards and recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys.

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